Transactional emails and automatic SMS during the order lifecycle. Multilingual templates, custom SMTP or AWS SES for email, AWS SNS for SMS.
Transactional emails via AWS SES or SMTP
Veendo sends transactional emails (signup, email verification, password reset, new order, shipment, cancellation) via AWS SES by default, or through a custom SMTP server you configure in the panel.
Each email has multilingual Handlebars templates (IT, EN, DE, ES, FR, PT) and personalizes with order data: customer, products, total price, shipment tracking, confirmation links.
SMS via AWS SNS
Transactional SMS (order confirmed, shipped, cancelled) are sent via AWS SNS to validated phone numbers. Text adapts to customer language and includes essential info: order number, date, and tracking link.
Automatic triggers on lifecycle
Every lifecycle event triggers a notification: new order (admin + customer), order status changed, order shipped, cancellation requested/approved, order refunded. No manual setup—SNS topics auto-subscribe.
- Order created → admin email (new order) + customer SMS (confirmation)
- Order status updated → customer email (status updated)
- Order shipped → customer email (tracking + external carrier link)
- Cancellation requested → customer email + admin (cancellation request)
- Quote sent → customer email (preview link + approval button)
Customizable templates for your brand
Edit logo, colors and copy directly from the panel without code. Every template supports dynamic placeholders ({{customer.name}}, {{order.total}}, {{product.sku}}).
Templates are compiled server-side in Handlebars: sensitive data never reaches the client.
Setup in minutes
From the admin panel > Integrations > Notifications, choose AWS SES (default) or custom SMTP, enable SMS (provide AWS SNS region + topic ARN), upload your logo and select default language. Notifications start immediately for all future orders.
- AWS SES: no setup, use our default account
- Custom SMTP: host, port, user, password (optional)
- SMS: configure AWS SNS topic and select trigger moments
- Support: info@veendo.online for SMTP or SNS setup questions